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Terms & Conditions

General


The company with the name “ELLINIKES DIADROMES L.P” and the distinctive title «THE JOY VAN» hereinafter «The Company», or «us», which resides in Megalohori Thiras, with the T.I.N. 801746184, operates the website “www.thejoyvan.com” (hereinafter «the Website») for the purpose of presenting the Company’s services and communicating with those interested in booking a transportation services package.

The use of the website and the services it provides are subject to the present terms of use, as applicable, that constitute the agreement between the Company and every person who uses the website. Accessing and using the website in any way (including simply navigating through it without completing a booking form or a contact form) declares the visitor’s unconditional acceptance of the Terms of Use, as they apply at any given time.

As long as the visitor uses the Company’s website, he/she accepts that the website may automatically collect some of his/her personal data, exactly as described in the Company’s Personal Data Protection Policy (see the relevant chapter below).

Τhis website grants the visitor with a personal, non-binding, non-transferable and limited right of access and use of this website and of the data contained therein. This license does not constitute a transfer of title or right to the website or to any of its components. In addition, the visitor cannot modify the website or its’ components in no way or reproduce or publicly represent or distribute or use the website and its components or the logo of our Company for any public or commercial purpose, unless otherwise specified in these terms. By accepting these terms, visitors agree not to transfer or assign their rights or obligations to third parties and not to make any unauthorized commercial or other use of the website for other, unauthorized or lawful purposes.

Finally, the visitor acknowledges that, although the availability of the website depends on a third-party provider from whom he/she receives the respective license (Apple or Google’s operating system for the operation of the website in their environment), this agreement concerns exclusively the visitor and the Company.

 

Website use by minors


With the acceptance of the terms of use, the visitor expressly states that he/she is an adult above the age of 18, who has read, understood and fully accepted the present terms. If, despite all this, minor voluntarily visit our website and this cannot be checked, the website bears no responsibility.

 

Booking Process


If the visitor wishes to book a transportation services package, he/she should provide the following information: name, phone number and email, as well as information on the pickup point, date and time of pickup/arrival, and his/her destination. The visitor is obliged to enter true and accurate information on the website for the processing of his/her booking his/her identification upon arrival at the pick-up point.

In the booking form, the visitor can choose the itinerary he/she is interested in and the Company can confirm it immediately. Depending on the choice of itinerary and the number of passengers, the price is automatically calculated. At the same time, if a booking is made, the booking engine automatically manages the availability of vehicles, and the vehicle selected by the visitor automatically ceases to be available on the website. After completing the booking and depending on the payment method (see below), a thank you message appears on the visitor’s screen.

When the visitor books a service through the website, he/she makes a proposal to the Company to conclude a contract for the provision of transportation services, which is accepted at the moment the Company confirms it. The Company then contacts the visitor with the contact information he/she has entered, sending a confirmation email within 24 hours. This email includes the relevant offer of the Company as well as other details of the booking. Immediately after the payment, as indicated in the email, the visitor will receive his/her booking voucher electronically, together with the relevant transportation services contract that has been concluded. Since the contract is concluded between the visitor and the Company, the latter is responsible for the issuance of the statutory tax document.

  • Children

During the booking process the visitor needs to inform the Company if he/she is traveling with children. Each child is considered one passenger in the vehicle.

Visitors are advised to bring their own child restraint system. Otherwise, the visitor can request it during the booking process. This request is subject to availability, so the Company cannot guarantee that the restraint system will be similar to the one the visitor is used to. The Company applies the specifications of the European Directive “i-SIZE / ECE R129” for the selection of the child restraint system.

If the Company is not informed at the time of booking that the visitor will travel with a child or if the above conditions are not met, the Company may refuse to provide the service and has the right to cancel the transportation service without the right to a refund.

  • Pets

During the booking process the visitor needs to inform the Company if he/she is traveling with domestic animals (pets). Pets are the sole responsibility of their owner and must travel in an IATA approved crate. The carriage of pets is subject to Company approval and will incur an additional charge. If the Company has not been informed at the time of booking of the above, it reserves the right to refuse to provide the service and it will be canceled without the right to a refund.

 

Payment Method


Prices are calculated based on the vehicle, the destination and the date the visitor wishes to use the Company’s services.

Transportation services are provided at a pre-agreed price and not at a fare, exactly as they are depicted in the relevant field of the Company’s website.

For bookings worth more than € 300, it is necessary to deposit 30% of the agreed price via bank deposit. For bookings of equal or lesser value of € 300 the visitor can either prepay the total amount at any time via bank deposit or pay it to the driver of the vehicle before the start of the transport service.

To issue an invoice over € 500, the visitor it is necessary to pay the amount through the banking system (bank transfer or via credit/debit card).

To confirm the booking process, advance payment is required no later than 24 hours before the commencement of the transportation service, as will be indicated in the confirmation email sent by the Company. Bookings that have not been paid according to the above specifications could be cancelled.

The Company reserves the right to modify its prices at any time, even after payment. The reasons for the above modification may include a change in the prices of tolls, fuel, or VAT. The Company will notify you in writing of the change in price and the reasons for it.

 

Transportation Services


The Company will use the information provided by the visitor during the booking process in order to transport him/her to his/her destination and as close as possible to his/her place of residence, given the characteristics of the vehicle and the physical access conditions of the destination. Passengers will be picked up at the meeting point, date and time specified on the booking voucher.

The waiting time for the scheduled appointment is 60 minutes at the airport, 40 minutes at the Ports and 20 minutes at the other meeting points. If the passenger is not present at the meeting point at the agreed time, he/she loses the right to a refund for the transportation service. The passenger is responsible for ensuring the appropriate date and time of his/her booking, depending on the circumstances (e.g. depending on the scheduled time of the flight or ship departure).

In the event that the passenger cannot locate the driver at the predetermined meeting point, he/she must contact the Company by his/her own means, at the telephone number indicated on the booking voucher. If the Company is not informed in a timely and appropriate manner of the specific issue, the service will be canceled without the right of refund.

The Company reserves the right to make any change regarding the type of vehicle or the driver, without being obliged to inform the passenger of this change. In addition, the choice of the itinerary remains at the discretion of the respective driver. The driver has the right to refuse to follow itineraries that do not ensure the safety of the passengers as well as the integrity of the vehicle.

  • Luggage

The standard free baggage allowance per passenger is one bag with a maximum weight of 20 kg and total combined dimensions of 158 cm (height + width + length), plus one carry-on bag. For any luggage of a larger size, prior written notification to the Company is required when completing the booking form.

In the event that any luggage is left in the vehicle, the Company will make every reasonable effort to recover the lost luggage and, if found, the Company will send it to the address stated at the time of booking. All additional costs for shipping the luggage are borne by the passenger.

The Company is not responsible for any loss or damage that the passenger’s luggage may suffer. For this purpose, it is recommended to take out a travel insurance policy that can cover any loss or damage.

 

Booking change


Visitors can change their booking free of charge, up to 24 hours before the commencement of the provision of the scheduled services by the Company. After 24 hours, the change is subject to availability and the Company is unable to guarantee a successful change of the booking.

All booking changes are made exclusively by writing to the email address bookings@thejoyvan.com.

Upon successful receipt of the above email, the Company will send the sender an email to which the latter must respond and confirm its content, in order to proceed with the booking change request, issuing a new booking voucher. If, for some reason, the sender does not receive a response from the Company, it is his/her sole responsibility to contact the Company by any appropriate means, to verify that his/her request has indeed been received and processed by the Company. The Company is not responsible for any technical problems due to which the communication cannot be completed.

 

Booking cancellation and refund


Visitors can cancel their booking up to 24 hours before the commencement of the provision of the scheduled services by the Company (exercise the right of withdrawal).

A refund is made if the visitor has informed the Company in writing to the email bookings@thejoyvan.com, at least 24 hours before the commencement of the provision of the scheduled services by the Company. The Company is not obliged to refund money related to any bank charges for remittances.

 

Abusive or Prohibited Actions


The Company reserves the right to initiate legal actions, after a relevant investigation, against anyone who takes actions that are illegal or prohibited or abusive and undermine the operation of the website. For example, such actions include the following:

  • Unauthorized use of the website in a manner contrary to current legislation
  • Using false or stolen or inaccurate information when filling out the respective contact or booking form
  • Illegal collection of information from the website concerning third parties, without the relevant permission or consent
  • Sending or in any way posting illegal, defamatory, threatening, offensive or hateful content or the product of illegal or unauthorized exploitation of any other person or entity
  • Uploading or posting content that infringes another person’s intellectual and intellectual property rights
  • Sending or posting malicious content that constitutes or contains cyber-bullying characteristics or that captures dangerous actions.

In cases where prohibited or illegal behaviors are found, the Company may take any action it deems necessary, appropriate and proportionate with the purpose of ensuring the correct and legal operation of the website, including the relevant investigation, supervision and audits, the removal of content, as well as the cancellation of a booking. In these cases, the Company will inform the visitor by appropriate means and to the extent possible, provided that this information does not conflict with justified security reasons and/or is not prohibited by applicable European or national legislation.

Furthermore, the Company reserves the right to refuse service to persons under the influence of alcohol or drugs. In addition, it reserves the right to cancel the service if the conduct or behavior of any of the passengers affects the safety of the driver, the vehicle or other passengers. It is expressly stated that smoking, as well as the consumption of alcohol, drugs or other illegal substances is prohibited in all Company vehicles.

The Company is not responsible for any additional charges that may arise from the above behaviors.

 

Limitation of liability


The company is solely responsible for fraud and gross negligence and to the extent that its relevant liability can be established under the applicable legislation. By using the website, visitors acknowledge and agree that the content of the website is provided “as it is” and that they use it at their own risk and discretion. The Company and its partners shall make every effort, in the context of the technological audits they carry out at regular intervals, so that the services and the relevant content take place seamlessly and without interruption, maintaining a high level of security. Nevertheless, the Company is not responsible, for any reason, including negligence, if the operation of the website is interrupted or access to it becomes difficult and/or impossible or if, besides the security measures applied, viruses or other harmful software is detected, and transmitted to the visitors’ computers, or if unauthorized third parties interfere in any way with the content and operation of the website or make it difficult to use, causing problems in its proper operation or intercepting data concerning personal data of its visitors.

Visitors may experience temporary interruptions in the operation of the website due to planned or regular system maintenance tasks, service interruptions due to online or electronic communications or events of force majeure. Therefore, the Company is not responsible for any delays, failures in the booking of a transportation service, damages and losses arising from any problem inherent in the use of the website and electronic communications in general. The Company, its employees, representatives, or its agents shall not be liable for any consequential, incidental, indirect, special redress, remuneration, expense or financial penalty, including, non-limiting to, loss of earnings, shutdown, data or customer loss, property damage or loss, and any claims by third parties arising from or relating to using, copying, or displaying the website or any other connected website, regardless of whether the Company was informed, knew or should have known of this possibility.

The Company is responsible for the quality of its services. The Company is also responsible for issuing and maintaining in force all licenses or approvals or certifications required by law for its operation, as well as for ensuring that its services are provided legally and meet all the necessary legal conditions for the safety and health of its passengers. The Company details are listed on this website, as well as on the statutory tax document that visitors receive for the provision of the relevant services.

The Company bears no responsibility for any circumstances arising due to external conditions before or during the transportation service chosen by the visitor. Such circumstances may include, but are not limited to, accidents and related delays, inspections or police activity, acts of vandalism or terrorism, protests and organized disturbances, unforeseen road hazards, governmental or national authority decisions, natural disasters, fires and adverse weather conditions or other events which are not subject to the control nor could they be foreseen by the Company.

The passenger is obliged to always carry the necessary documents for his/her identification. The Company is not responsible nor will it be responsible for any charge arising from the passenger’s failure to present the appropriate documents or to comply with national authorities. In the event that the Company is faced with any monetary penalty due to the passenger’s non-compliance with national or European laws and regulations, the Company reserves the right to withhold service or any money paid to it, until the full amount of the penalty has been paid in full by the passenger.

 

Intellectual property


All trademarks, logos, images and service marks, including those of the Terms, as they appear in the Company’s website or the Company’s promotional material, are intellectual property of the Company and/or of third parties who have authorized it with the right to use these proprietary rights (collectively the «Intellectual Property»). Visitors can not use, copy, reproduce, republish, upload/download, publish, transmit, distribute, or modify the Company’s intellectual property in any way without the prior express, written consent of the latter. The use of the Company’s intellectual property rights is strictly prohibited, including, indicatively, the Company’s trademarks and copyrights in the Company’s logo on any other website without relevant approval. In case of violation of these terms, the Company will have the right to exercise the rights deriving from the legislation for the protection of its intellectual property in accordance with the existing legislative provisions. Any use of any material posted on the Company’s website is the responsibility of the visitor.

 

Personal Data Policy


Protecting your personal data is a very serious issue for our Company and is treated as a top priority. Click here to learn about our Company’s policy regarding personal data and its processing in the website.

 

Modifications of these Terms


The Company reserves the right to change or modify the applicable terms and conditions for the use of the website at its discretion and at any time, always considering the conditions laid down in the applicable legislation. Such changes, modifications, additions or deletions to the terms and conditions of use will be effective immediately upon their posting or notification. Your continued use of the website following such change or modification will be deemed to constitute acceptance of such changes, modifications, additions or deletions. Use of the website is subject to the Terms of Use in effect at the time the services offered to the visitor.

 

Periodic changes


The Company is constantly expanding, updating and improving this website, as well as its related services, adding or removing specific fields, functions or other features, updating these terms accordingly. We strongly advise the visitors to read these Terms from time to time, in order to be informed of any changes in their content, since they may be modified without notice.

 

Applicable Law and Jurisdiction


All the Company’s vehicles are properly insured as required by national and European regulations, and they have all the necessary licenses.

For any dispute that may arise regarding the operation and use of the website, if it is not possible to settle it by consensus, the Courts of South Aegean, Greece, are competent. For any dispute regarding the interpretation of these terms of use, as well as for any other issue regarding the use of the website, the Greek Law is applicable.

For consensual settlement, the European Commission provides a dedicated platform for electronic dispute resolution (ODR platform), available at http://ec.europa.eu/odr.

 

Contact details


For any question or clarification regarding the website or its services, you can contact the email yourman@thejoyvan.com or the phone (+30) 6945 200 715

 

Last Update: October 20th, 2022

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